Network, Operations



Dear Valued Business Partners,

Effective 5th December 2018, all cargo to and from Melbourne (export and import) carried by AirAsia X Berhad (“D7” or “AAX”) will be via Avalon International Airport (AVV) starting with the first flight D7-218 KUL-AVV departing KUL at 21:25 4th December 2018 and arriving in AVV at 08:20 5th December 2018.

We want to assure all our Business Partners that there should be minimal disruption for existing cargo into and out of Melbourne Airport (MEL) as a result of our shift to Avalon Airport (AVV).

Changes in the Process for Bookings

MEL and AVV will both be handled by Menzies Aviation, and bookings should still be made to/from MEL as per Sample 1 and Sample 2 below.

Sample 1 – Import to MEL

AWBs booked for KUL – MEL will display KUL – AVV (by air) followed by AVV – MEL (by RFS i.e. trucking)

Sample 2 – Export from MEL

AWBs booked for MEL – KUL will display MEL – AVV (via RFS i.e. trucking) followed by AVV – KUL (by AIR)

Cargo Submission

For all export cargo, please continue to submit your cargo at MEL. AVV shall only serve as a transit port and no submission of cargo will be accepted in AVV. All export cargo will be screened in MEL.

Cargo submission times for loose and BUP cargo in MEL will not be affected. However, please take note of the additional transit times involving i) bonded truck transportation time of 45 minutes between both airports, and ii) loading and unloading time between trucks and aircraft.

Transportation between AVV & MEL

Menzies Aviation will provide a special bonded truck team to transport cargo to/from Avalon Airport.

For each flight, there will be i) two (2) dedicated Tautliner trucks (able to accommodate 8 PMCs in total) and a third truck to be on standby, ii) one (1) car, iii) three (3) trained staff. This team will assist to load, transport and unload all export and import cargo from MEL to AVV and v.v. Airside loading and unloading in AVV will be supported by Swissport (previously Aerocare) ground handling.

Please refer to a more detailed breakdown of the trucking flow chart and schedule below.

Cargo Clearance

Australian Customs and Quarantine will have influence over all imports, and as such all PER cargo will be need to be cleared at AVV before it can be moved to any final destination, including MEL. Cleared cargo will then be permitted to move from AVV by Customs and Quarantine to MEL or onward.

Cargo Tracking

Cargo may continue to be tracked via i) or ii)

Tariff Rates

Tariff rates will not change for submission at CTO in MEL.

Should you have any further questions, please email us at or our person-in-charge for this cutover, Bernard Lee at

The RedCargo Team